Terms and Conditions

A minimum delivery order of £120 is required and will be delivered free of delivery charge. Any order below this value may incur a delivery surcharge of £10+VAT. Payment terms are strictly cash on delivery unless credit facilities have been agreed in advance.

This list supersedes all previous lists and is subject to alteration without notice. The supply of listed goods is subject to the price ruling at the date of invoice and stock availability. EFG Foodservice is prepared to split some manufacturers’ outers. A split case charge may be made for this service. Goods subject to VAT are quoted exclusive of VAT.

Title in the goods shall remain with EFG Foodservice until the customer has paid in full for the goods. Cages, pallets and crates are not included in the price of goods and remain the property of EFG Foodservice.

The number of items delivered must be checked in the presence of the driver. Claims for shortages should be dealt with at the the time of delivery with the driver. Any claims must be made to EFG Foodservice on the day. EFG regret that we are unable to accept claims for shortages if the above procedure is not followed. In the first instance claims regarding damages must be made through the driver at the time of delivery. The latest EFG Foodservice must receive all claims for damages is the day following delivery. Damaged Goods should be held awaiting instructions for collection or disposal. All applications for the return of goods, unless at the time of delivery, must be made through EFG Foodservice Sales Office. The driver will not pick up goods unless he has the appropriate uplift note issued by EFG Foodservice.We are unable to accept returned chilled products unless notified as damaged or faulty at the time of delivery to enable us to ensure that temperature integrity is maintained.

EFG Foodservice is prepared to open credit accounts upon receipt of satisfactory references. If suitable references are not available the account will be dealt with on a strictly COD basis. All accounts must be paid no later than 14th of the month following invoice date. EFG Foodservice reserves the right, at its discretion, to charge interest on overdue accounts. The rate of interest shall be 3% per month from the due date until the amount is cleared. EFG Foodservice may exercise this right in addition to any other it may have in respect of the goods or non-payment. Cheques returned by the Bank marked ‘refer to drawer’ or ‘refer to drawer, please re-present’ may be subject to charge to cover the appropriate bank charge. We do accept Visa and MasterCard payments: however a 3% surcharge will be added to the invoice(s) for this service.

We warrant that at the date of delivery the goods will comply with the warranties implied by The Sale of Goods Act 1979 (as amended) and with the requirements of The Food Safety Act 1990 and all other applicable laws and regulations.

Limits of liability. Our liability for breach of contract (including defective goods, claims about quality or condition or short or wrong deliveries) shall be limited at our own option to replacement of the goods or the making up of any shortfall or otherwise a refund. A refund includes the issue of a credit note. The above does not exclude or restrict our liability for death or personal injury resulting from our negligence. Please ask for a full copy of the “Full Terms of Trading” of which the above is a summary.

Any order placed with EFG Foodservice will be understood as an acceptance othe the above terms and conditions by the buyer.

Head Office address
28 Lee Conservancy Road, Hackney, London E9 5HW

EFG Foodservice, Essex Flour & Grain Co Ltd and Walter Clarke (EFG) are trading names used by the business